1. Introduction

forms.diy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password
• Filing Data: LLC/entity information, beneficial owner details, related party information, transaction data required for IRS forms
• Payment Information: Processed securely by Stripe (we do not store credit card numbers)
• Communications: Support emails, contact form submissions

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication, analytics cookies (optional)

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Generate IRS forms (1120 pro forma, 5472, 7004) with your data
• Process payments and manage your account
• Send filing confirmations and service notifications
• Provide customer support
• Improve our Service and develop new features
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted using 256-bit SSL/TLS encryption
• Database: Sensitive fields encrypted at rest in PostgreSQL
• Storage: Documents stored in private AWS S3 buckets
• Access Control: Role-based access, authentication required
• Monitoring: Regular security audits and updates

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Stripe (payments), AWS (hosting), fax service providers - only as necessary to provide the Service
• Legal Requirements: If required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (users will be notified)

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Export: Download your filing data and generated documents
• Opt-Out: Unsubscribe from marketing emails (service emails are required)

To exercise these rights, contact us at privacy@forms.diy

7. Data Retention

• Active Accounts: Data retained for as long as your account is active
• Tax Records: Filing data retained for 7 years per IRS recommendations
• Deleted Accounts: Personal data deleted within 90 days (except as required for legal/tax compliance)

8. Cookies and Tracking

We use:

• Essential Cookies: Required for authentication and security (cannot be disabled)
• Analytics Cookies: Optional, used to improve the Service (Google Analytics, Plausible)
• No Advertising: We do not use cookies for advertising or third-party tracking

9. Third-Party Links

Our Service may contain links to third-party websites (e.g., IRS.gov). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Users

Your information is processed and stored in the United States. By using the Service, you consent to the transfer of your information to the U.S. If you are located in the European Union or other regions with data protection laws, please note that we comply with applicable data protection regulations.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on the Service. Your continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or requests:
Email: privacy@forms.diy
Support: support@forms.diy